Compassion Has Office Hours

Many of us are very good at caring for other people.

At work, that may mean staying a little longer, taking one more call, helping a colleague, or carrying a patient’s story home with us. Outside of work, it may mean caring for children, aging parents, partners, friends, or the person who somehow knows you will always answer the phone. Caring is a good thing.

In fact, research on healthcare professionals and family caregivers suggests that helping others can be deeply meaningful and satisfying. There is even a name for the positive experience we can get from helping: compassion satisfaction. But caring can become complicated when we quietly add another rule: If I really care, I should always be available. Or: If someone needs me, my needs should come second.

That is where compassion can slowly become self-abandonment. Research on caregivers shows that sustained caregiving can affect stress, health, time, work, finances, and quality of life. Healthcare professionals face similar risks from repeated exposure to suffering and the emotional demands of caring for others.

The answer is not to care less. It is to remember that your needs belong in the equation too.

That might mean listening without trying to fix everything. Helping with one part of a problem instead of taking responsibility for the whole thing. Saying, “I can’t do that today,” even when part of you feels guilty. Going home when your workday is over. Sleeping. Exercising. Spending time with people you love. Doing something that has absolutely nothing to do with being useful to anyone.

None of those things make you less compassionate. One helpful distinction is between a value and a rule. “I want to be a caring person” is a value. “I must always say yes” is a rule. Values can guide us flexibly. Rules can trap us. So this week, before automatically stepping in, fixing, volunteering, or saying yes, pause for just a moment and ask: What do I care about here? Then ask: What response lets me care about this without abandoning everything else I care about?

Sometimes the answer will still be yes. Sometimes it will be no. And sometimes it will be, “I can help, but only this much.” Compassion asks us to make room for someone else’s needs. It does not require us to erase our own.